Except in the case of any Product(s) which are defective or damaged or fail to comply with their description, Roxby Lane is under no obligation to accept any return of any Products sold to the Customer. Despite the preceding, if the Roxby Lane, in its discretion, agrees to accept any return of any Product which is not defective or damaged or fails to comply with its description:

Returns Terms & Conditions

(a) the Products must be returned in their original packaging (both internal & external), in unmarked and unused condition, unassembled or in the exact state of assembly as originally delivered, to the Roxby Lane

(b) freight Charges paid re the initial delivery are non-refundable;

(c) freight charges paid for the return of the relevant Products must be paid directly by the Customer or, if the return freight is arranged by Roxby Lane, must be paid by the Customer and deducted from the credit (if any due) to the Customer on the return of this stock.

(d) Roxby Lane may charge a re-stocking fee equivalent to 40% of the value of the returned Products to cover the additional administration and warehouse costs associated with the return of these items; and

(e) A credit will only be processed once these Products are received by Roxby Lanes claims department, checked and found to be in a good and as new condition.

(f) Please select carefully as refunds/credits will not be issued for change of mind on purchases. Cancellation of any part of an order will result in any deposit paid not being refunded to the Customer.

Contact Us About Returns

Please contact Roxby Lane on:
Phone: 08 9381 1231
Email: sales@roxbylane.net.au