Warranty

Domestic

All items carry a 12-month manufacturer domestic warranty (excluding fair wear & tear). 

We do not accept returns for “change of mind” or “incorrect items purchased”. Please ensure you review the item’s details online, and if you require a swatch/sample, get in touch with us. Please note that colours shown in the catalogue & on the website are indicative only. All natural products, i.e. timber and marble, will vary from product to product. If unsure, please arrange to visit our showroom to view the product or sample.

Except in the case of any Product(s) deemed defective or damaged, Roxby Lane is not obligated to accept any return of any Products sold to the Customer. 

Claims

To lodge a case with our Claims department for priority follow-up, please email claims@roxbylane.net.au the following information. 

1. Relevant invoice number of the claiming product
2. Trade account details
3. Short description of the issue
4. At least 5 clear images of the issue –

• 2 x Close-up image with ruler for scale
• Image showing the whole item
• Image of the condition of the box/packaging

As a provider to the furniture industry, Roxby Lane reserves the rights under the ACCC to offer a repair of the item where there is no structural damage. If another form of action is to be taken, Roxby Lane will advise. 

For enquiries on spare parts, please provide below to claims@roxbylane.net.au. Additional costs may incur.  

• Relevant invoice number of the product
• Trade account details
• Short description of the issue