Delivery & Collection

All pickups from Roxby Lane Warehouse are to be by appointment only and at the discretion of Roxby Lane. Roxby Lane requires 2 business days’ notice for bookings. Payment must be made in full before a booking is accepted. 

The delivery fee charged to you on your order is calculated by the size of your item(s) in CBM’s and expected time to complete the delivery. Delivery is charged as an estimation for ground floor, easy access, install and removal of packaging materials.

Additional costs are incurred for stairs, additional storeys, parking access -commercial and additional persons appointed by Roxby Lane required for delivery. Please contact Sales@roxbylane.net.au for any specific delivery questions you may have.

The delivery, installation, and assembly options include placing items in the requested location as long as the area is clear and accessible. This service is only to the ground floor unless Roxby Lane has been notified in writing and has confirmed its ability to deliver items upstairs or to a non-ground floor location. Additional costs will be incurred for stairs, additional storeys, parking access, and any additional personnel appointed by Roxby Lane for the delivery. These charges may be applied retrospectively if Roxby Lane has not been informed of these conditions when quoting. Roxby Lane reserves the right to refuse delivery on the day if the conditions differ from the written agreement.

All packing items are removed on completion. This service excludes the moving of existing furniture as well as the permanent fixing of walls, i.e. mirrors, pendants, shelves, bed heads, etc.  

Due to the weight and fragile nature of marble, Roxby Lane recommends marble furniture be delivered and installed by our preferred carriers. Where this does not occur, liability is passed to the external carrier or client for any damages incurred.

Our drivers will endeavour to place cartons in the location requested so long as the area is clear and safe to access. This is a basic drop-off service only to the Ground Floor unless alternative instructions have been communicated and agreed to by Roxby Lane in writing.

We can provide a quote for interstate delivery. Please contact sales@roxbylane.net.au for enquiries.

We offer delivery up to 100km from our showroom based on our standard metro delivery rates, plus a per kilometre rate. If you need a special delivery further outside of Perth, please contact sales@roxbylane.net.au to discuss your options.